Frequently Asked Questions
Everything you need to know about your Le Monde Béryl order.
How do I determine my correct size?
Our footwear generally fits true to size, though our velvet Mary Janes and slippers may feel snug initially before molding to your foot. Please refer to the specific size guide on each product page for detailed measurements.
Where are Le Monde Béryl products manufactured?
Every pair is handcrafted in Italy by master artisans using traditional techniques and the finest sustainably sourced materials, including Italian velvet, silks, and leathers.
What is your international shipping policy?
We offer worldwide shipping. Delivery times vary by location, typically ranging from 3-5 business days for express shipments. Please note that international orders may be subject to local customs duties and taxes.
How can I return or exchange my order?
We accept returns and exchanges within 14 days of receipt, provided the items are in their original, unworn condition with all packaging intact. Please use our online portal to initiate your return request.
How should I care for my velvet slippers?
To maintain the quality of your velvet shoes, we recommend avoiding contact with water and using a soft-bristled brush to gently remove dust. Store them in the provided dust bag when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible financing options in select regions.